We all want tech to solve the world's most vexing problems -- and we've all spent time with tech that hasn't lived up to its promises. The printer that lets us down as we're rushing to a meeting. The concert ticket app that suddenly fails as we're trying to get into a show. The helpful website customer chat tool that only knows how to say, "I'm sorry you're having trouble." Tech might feel like the solution to every challenge; clearly, it's not. And it often creates as many problems as it solves.
You left out mention of one of the more annoying and oldest tech solutions - computerized phone menus! I made a call today that had 12 choices divided into 2 menu levels, before the 13th choice was for a live person. The menu took nearly 2 minutes before I achieved HOLD for a representative. My wish would be for no phone menu to take more than 30 seconds before it lets you ask for live help. The only plus I could give the company was that their menu choices were meaningful to a first-time caller.
You left out mention of one of the more annoying and oldest tech solutions - computerized phone menus! I made a call today that had 12 choices divided into 2 menu levels, before the 13th choice was for a live person. The menu took nearly 2 minutes before I achieved HOLD for a representative. My wish would be for no phone menu to take more than 30 seconds before it lets you ask for live help. The only plus I could give the company was that their menu choices were meaningful to a first-time caller.